Privacy notice

About us and this notice

York Decking is a trading name of 360 Media Works Ltd, company number 12691769, registered office Varsity House, C/O A E Scott & Co, Falcon Court, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3TS. In law, that business is the controller of the details you share here, and info@yorkdecking.co.uk is the address to use for anything to do with your data.

Information you give us

We only hold what you choose to send. On the enquiry form that is typically contact details (name, phone, email), where the work is (postcode) and a short note about your deck. York Decking has no member area or sign-in.

Why the law allows this

Handling your enquiry is something you have asked for, so we rely on the pre-contract basis, together with our legitimate interest in responding to customers.

Retention

We hold enquiries for up to two years from the last time we heard from you. After that they are erased.

Who we share information with

Only our own team and the service providers named on this page see your enquiry, and only so it can be dealt with. We never sell your details or hand them to marketing firms.

The quote form

The enquiry form is part of yorkdecking.co.uk rather than an embedded third-party form. When you send it, your details go to our own form handler on Cloudflare, which stores them in a Cloudflare D1 database and then adds them to our customer records system, HighLevel, a US company acting as our data processor. That can mean your details are transferred to the United States, protected by the safeguards in HighLevel's data processing terms.

Information kept on your device

The form sets no cookies and stores nothing in your browser. Along with what you type, it sends the address of the page you are on, the site that referred you and any campaign tags in the link (utm_ values), so we know where enquiries come from. Our cookies page has the details.

Hosting and site security

Cloudflare hosts yorkdecking.co.uk and processes technical information, including your IP address and browser type, to deliver pages and protect the site from attacks. We do not use website analytics, advertising or tracking cookies.

Checking you are not a bot

Cloudflare Turnstile checks that a real person is sending the form, which involves processing basic technical information such as your IP address and browser type. To stop spam and repeated submissions we keep a scrambled (hashed) version of your IP address with your enquiry and in a short-lived rate-limit record, never the address itself. No Facebook or advertising pixel is used.

Controlling your information

You are entitled to request access to your information, its correction or deletion, and to restrict or object to our processing. Contact info@yorkdecking.co.uk with your request, and a reply will follow within one calendar month.

Making a complaint

You have the right to complain to the UK regulator, the Information Commissioner's Office (ico.org.uk), if you think we have mishandled your information.

Changes to this notice

Changes will be published here, with a new date at the top of the page.